Shipping conditions


These terms of sale apply to all orders placed by the Customer via the website (the Seller). The Seller is the operator of the website whose purpose is the sale of optical products. This activity is carried out in strict application of the regulatory framework of the optician profession.

As such, Seller uses a Swiss qualified optician. It is available by email or phone. The Customer declares to be aware of these terms of sale and acceptance of the rights and obligations related thereto. All deliveries, services and offers of the Seller are based exclusively on these terms and conditions, unless expressly agreed otherwise in writing.

The Seller does not recognize general or specific conditions or otherwise derogatory to these conditions and expressly objects. Customer may also access permanently on our site



The product offers are valid until they are visible on the site, within the limit of available stocks. In case of unavailability of the products ordered, the Seller shall inform the Customer by email promptly. The Customer undertakes at its command, to verify by pressing F5 it is a current Web page and not a former temporary copy of the web page registered by the browser.

Seller disclaims any liability for the accuracy of the information provided by the manufacturer. Any contract with the Customer will be archived by OPTICAL WEB. Seller reserves the right to refuse orders placed via the website without the Customer being able to claim any compensation to the Seller in the event of manifest error on the site about the product ordered, manifest error on the price , stock-outs or when the creditworthiness of the Customer is not guaranteed. The Client has the option to cancel the order, without this increase in cost, until receipt of order confirmation by the Seller.



The Seller uses the data entrusted to it in accordance with the Client. Your data will not be sold, rented or transferred in another way whatsoever.



The Seller strives to deliver only quality products from renowned manufacturers. The satisfaction of clients and customers is our priority and we want to provide you with impeccable service. Seller applies to indicate the correct product information and as complete as possible (eg water content, weight, packaging artwork etc.). It is recommended to always consult the package insert.



All prices are inclusive of all taxes.



The Seller grants a guarantee of repayment of 7 days contact lenses in their original, unopened and undamaged packaging. The postmark date is authentic. Credit may be granted if you do the packaging reaches us in its original condition and accompanied Due copy of the invoice.

The glasses and sun are not reimbursed. However, OPTICAL WEB wants the satisfaction of its customers. Therefore, returns are possible, for 7 days after receipt of your order to an exchange with another model (no refund is possible for sunglasses and eyeglasses).

However, ensure that there are no marks of use and any deterioration of the frame or lenses that you send us. All returns must be subject to a prior request by email to



In the case of delivery of contact lenses and cleaning products, the right of cancellation will expire at the opening of the box (eg plastic packaging of contact lenses). In case of return it is essential to always return the goods in their original packaging. Shipping and risk transfer The Seller sends the goods normally available in the shortest possible time. Because of supplier delivery delays or out of stock, but in the case of special manufacturing or custom delivery time up to 4 weeks. These deadlines are only given as an indication. Our delivery times vary (in general: Glasses: delivery in 6-14 days Contacts: delivery in 2-7 days Sunglasses: delivery in 2-10 days). In case of unavailability of the goods ordered, the customer will be notified by email and will have to be delivered of a product of equivalent quality and price, is to be repaid in full within thirty days after payment of sums paid. If some of the items ordered is temporarily out of stock, the Seller reserves the right to perform partial deliveries by taking over the costs.



The Customer verifies receipt of the shipment if the goods correspond to the order. Complaints are accepted only within 5 business days after receipt of the goods.

Open packaging can not be returned or exchanged. Non-compliant contact lenses must be stored in a suitable container for lenses, in a suitable cleaning solution and returned in a blister pack with a copy of the bill so that we can forward the complaint to the manufacturer. No claim can be processed to dry lenses as a default search from the manufacturer is not possible.

No replacement of the goods will be accepted. Shipping costs for returns are at customer.



Shipments in Switzerland can be done against invoice through our partner SwissBilling (subject to acceptance), payable net within 30 days of receipt of the goods without deduction.

Product description


The Seller attempts to describe items as accurately as possible. OPTICAL WEB uses for this purpose the original data from manufacturers and retailers and disclaims any liability about this information.

Products can deviate from reality. Concerning colored lenses such, it is important to consider your own eye color.



Subject to price changes and changes in the conditions of control and delivery. Seller applies to maintain detailed information and illustrations of the products. However, changes on the part of manufacturers can occur without notice.



With your order you confirm that: You used without problems for 6 months at least the same contact lenses as those ordered You have been examined by an ophthalmologist or optician in the last 12 months and no complications compared to wearing contact lenses was found You will immediately discontinue wearing contact lenses if complications arise and you will immediately examined by an eye doctor or optician OPTICAL WEB cannot be held responsible in case of complications, pain or other problems


We are at your disposal for any questions Our customer service is here to help.

Contact us by email:

We try to respond as soon as possible.


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